Shipping policy

Shipping Policy

Free shipping on every order Every LOFTCAT order ships free. No minimums, no surprise fees at checkout.

Processing time Orders are processed within [1–3] business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed, and another with tracking once it ships.

Delivery time After your order ships, delivery usually takes [7–14] business days to the United States. Estimated delivery dates are shown at checkout. During busy periods like the holidays, carriers may need a few extra days.

Tracking Once your order ships, we'll email you a tracking number. Tracking can take 2–3 days to show its first update, so if it looks quiet at first, don't worry.

Where we ship We currently ship to [the United States]. If you live elsewhere, email us and we'll let you know if we can deliver to you.

Address accuracy Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, email us right away. We can update it if your order hasn't shipped yet.

Lost or delayed packages If your tracking hasn't updated in 10 days, or your package shows delivered but you can't find it, email us at loftcathelp@outlook.com with your order number. We'll work with the carrier to find it, and if it's lost, we'll send a replacement or a refund.

Damaged on arrival If your hammock arrives damaged, email us within 7 days of delivery with a photo. We'll replace it or refund you. See our Return & Refund Policy for details.

Questions? Email loftcathelp@outlook.com. We usually reply within 1–2 business days.